Board Thread:Questions and Answers/@comment-5969435-20160402143618/@comment-27701762-20160402175658

If you hit True Reset, then I believe it takes you to the name select screen, which means the controls aren't showed.

I suggest doing the following: find the undertale.ini file in your computer. In the same folder should be a few other files. Select and delete the undertale.ini file, and the files that have the format "file#." By getting rid of those files (and since you haven't completed a Genocide run), the game starts up as though it's never been played before, so you get the normal intro plus the screen that displays the controls for the game.