Board Thread:General Discussion/@comment-44868678-20200221154833/@comment-26907577-20200221160351

These questions should help narrow down your issue. If it isn't any of the above, you may just need to farm more and be patient.
 * Where are you in Snowdin Forest? If you haven't completed the Gauntlet of Deadly Terror, you may still need to fight some of the Royal Guard (particularly Greater Dog and Dogamy and Dogaressa)
 * Where are you farming encounters? If you are trying to do it in Snowdin Town, you won't get any.
 * If you have reached Snowdin Town, have the monsters evacuated?
 * What text do you get at SAVE Points?