This is a box. You can put an item inside or take an item out. The same box will appear later, so don't worry about coming back. Sincerely, a box lover.

A sign introducing the dimensional box to the protagonist in Snowdin Forest

A dimensional box can be used to store items, as there is a limit to how many items the protagonist can carry at a time. There are a few physical boxes before Alphys upgrades the protagonist's phone in the Neutral and True Pacifist routes. After the protagonist's phone is upgraded, two dimensional boxes (one of which is the normal box) appears in the phone list and can be used to move items around. The dimensional boxes can be accessed at any point in the game. If the protagonist is on the Genocide Route, Alphys does not show up to upgrade the protagonist's phone; however, three additional boxes are placed to compensate for this.

Items cannot be directly swapped between a box and the protagonist's inventory, only deposited and withdrawn. If all boxes and the player's inventory are full, and the player wants to exchange an inventory item for a box item, they must consume or drop an item first to make the switch possible. The protagonist cannot use the dimensional boxes if they do not have any items in the inventory nor in the box.

Each box can store up to 10 items, so in the True Pacifist and Neutral routes, the protagonist can be in possession of a total of 28 items. While in the Genocide Route, the protagonist can have a total of 18 items.

The first time the protagonist opens a box (the first of which is located in Snowdin Forest), it contains a Tough Glove, which can be taken free of charge.

Box Locations

Snowdin Forest

  • On the road just after Sans and Papyrus are met for the first time, with a box lover's sign next to it.


  • In front of the Snowed Inn and Shop.


MTT Resort (Genocide Route)

  • At the bottom right corner of the lobby.

New Home (Genocide Route)



  • If the protagonist tries to use the dimensional boxes in the Artifact Room the message "The box is aclog with the hair of a dog." is displayed, implying that the Annoying Dog is to blame. The protagonist is not able to use the boxes until they leave the room or deploy the dog. This is done to prevent the protagonist from obtaining the Ancient Artifact.
  • A quote from the box lover is included in the trailer for the collector's edition release of Undertale for PlayStation 4 and PlayStation Vita.
  • Puppydough Icecream, an unused healing item, is too long a name to display correctly in a dimensional box.

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